Legal

Terms of Service

Effective Date: January 1, 2026  ·  Multvo LLC

1. Services

Services are provided by Multvo LLC on a month-to-month basis following an initial setup engagement. By engaging Multvo, you agree to these terms in full.

2. Fees and Billing

• Setup fees are non-refundable once work has begun.
• The monthly retainer is billed on the same date each month following the completion of your build.
• All fees are due within 5 business days of invoice.

3. Client Responsibilities

The client is responsible for providing accurate and complete business information during onboarding. Delays or errors caused by inaccurate information provided by the client are not the responsibility of Multvo.

4. Termination

• Multvo reserves the right to terminate service with 30 days written notice for any reason.
• The client may cancel their engagement with 30 days written notice sent to christian@multvo.com.
• Cancellation does not entitle the client to a refund of fees already paid.

5. Limitation of Liability

Multvo is not liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use the service. Maximum liability in any circumstance is limited to the total fees paid by the client in the 30 days preceding the claim.

6. Intellectual Property

Multvo retains all intellectual property rights to the systems, prompts, workflows, automations, and configurations built during the engagement. The client receives a limited, non-transferable license to use the system solely during the active engagement period. This license terminates upon cancellation or termination of service.

7. Dispute Resolution

Any disputes arising under these terms shall be resolved by binding arbitration in Charlotte, North Carolina. The parties waive any right to a jury trial.

8. Governing Law

These terms are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions.

9. Contact

Questions about these terms? Email christian@multvo.com.